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A different modelDefenders is focused on its own goals, Boyce said, not fretting about the competition or changing landscape. The installation market is robust, Bateman said, adding that “companies with really good reputations and great stories to tell like Defenders can really benefit from all the mass advertising done by some of the new entrants—DIY and traditional. … It raises the awareness of the entire security and home automation industry. ”Boyce said he has four fundamental reasons for believing Defenders will continue to grow no matter the competitive landscape. Number one is that the company is hyper focused on its employees. “Businesses don’t grow; people do,” he said. “We are focused on self improvement. That is the single biggest reason we outgrow the companies we compete with. ”Boyce, a former executive with publicly traded Convergys Corp. and Procter and Gamble, said of Defenders: “I’ve never been anywhere where the commitment to grow talent personally and professionally has been so high. It’s real and tangible.

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However I was vulnerable at that time as I had just been burgled. Subsequently the alarm would go off without any intrusion. I reported this and on two separate occasions it was attended to but on the third occasion it wasn’t and later I was told to read my manual which was emailed to me. But it continued going off without intrusion so I turned it off until I went away when people I had left to attend to the intruder alarm eventually complained that it was going off without intruders. I then left a one star rating which was responded to very promptly and I am Very Pleased that I can now set my alarm on and go to sleep without being woken up unnecessarily. I was requested to delete the one star rating and I did. It had not worked the way I needed when I had it isince May but I am Very pleased with the service I have received since my last review. Excellent customer service. I have given it four stars as I expect to be back to give it a five star at some stage. This will be when I’ve been away and the people responsible to respond give their views when they compare to how it worked in the past. I am now confident it will be five stars because I have been given the attention I needed.